Value, trust, politics, apathy, neglect, competition…whatever the reason, understanding why your customers chose to defect is the secret to mitigating revenue risk and securing your future success. In most scenarios, it comes back to customer experience; it stands to reason that unhappy customers are more likely to leave.
At Pragmetrix Group, we passionately believe that “the truth will set you free”, and are committed to bringing you the unedited, unfiltered truth from your customers.
To that end, we skip the traditional customer surveys and opt for a more effective Cadence Insights Process with your top customers. With a 95% + response rate, you receive all of customers’ verbatim feedback, including the good, the bad, and the ugly, as well as actionable insights direct from your clients on what you need to do to retain them.
We Benchmark Your Company to Uncover Where Your Customer Relationships Stand Now Using Our Proprietary Process.
Your Customers Give You Actionable Items Keeping Your Finger on the Pulse of Your Customer Relationships Giving You an Unbiased List of Action Items Verbatim from Your Customers Throughout Our Engagement.
Your Reputation and Competitors Movements, Relevant News About Your Brand, Competitors, Key Employees, New Technologies.