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Pragmetrix Group skips the traditional customer surveys and uses its proprietary Cadence Insights Process to find out how your customers really feel about your company.
With a 95% + response rate, you receive your customers’ unedited verbatim feedback, including the good, the bad, and the ugly. Gain insight to what your customer truly thinks.
We deliver recommendations right from your customer that correlates with sales growth,salesforce productivity, greater market share, greater employee engagement.
Maintain a constant information stream about your client’s feedback, allowing you to continually use the actionable information for retention and mitigate revenue risk.
We meet with your Executive Team, segment the strategic customers based on revenue size, accounts type, history, contract type, region, decision-makers influence and benchmark your organizations revenue risk against your customers experience.
We segment your critical customers and accurately find out their loyalty level using Cadence Insights Process. We use a closed-loop process to collect the feedback from the customer, extracting the “good, bad and the ugly and deliver the actionable insights direct from your customer.
Uncover actionable items to address, change or continue in your existing customer relationships. Reveal a look forward as to what your customers would like to see in future product and service offerings. Giving you a real road map to customer retention, mitigating revenue loss risk and new revenue opportunities.
Building a relationship with your customer will help gain customer loyalty. Once you develop that relationship, they come to you for other solutions they may need. Customer Satisfaction is too low of a bar, it’s customer retention that reduces risk and drives revenue.
We bring you the voice of your customers in their own words, unabridged, unedited, captured through our Cadence Insights System . We then extract specific actions you can take that will elevate your customers' experience. Our Cadence Insights System will highlight customer defection potential, revenue risk exposure and allow you to create an actionable road map to mitigate your downside risk and protect your company's exposure.
