Pragmetrix Group skips the traditional customer surveys and uses its proprietary Cadence Insights Process to find out how your customers really feel about your company.
With a 95% + response rate, you receive your customers’ unedited verbatim feedback, including the good, the bad, and the ugly. Gain insight to what your customer truly thinks.
We deliver recommendations right from your customer that correlates with sales growth,salesforce productivity, greater market share, greater employee engagement.
Maintain a constant information stream about your client’s feedback, allowing you to continually use the actionable information for retention and mitigate revenue risk.
We meet with your Executive Team, segment the strategic customers based on revenue size, accounts type, history, contract type, region, decision-makers influence and benchmark your organizations revenue risk against your customers experience.
Building a relationship with your customer will help gain customer loyalty. Once you develop that relationship, they come to you for other solutions they may need. Customer Satisfaction is too low of a bar, it’s customer retention that reduces risk and drives revenue.
A Typical Business Only Hears From 4% of It's Dis-Satisfied Customers
Customers Who Don't Voice Complaints
Customers Who Will Never Come Back