Uncovering Revenue Risks and Revenue Opportunities
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actionable insights from your customers

is your revenue at risk?

We Have a Proven Process to Reduce Revenue Risk & Uncover Revenue Opportunities

OUR PROVEN PROCESS

We Bring You Valuable Insights From Your Customers in Their Own Words, Unabridged, Unedited, Captured Through Our Cadence Insights Assessment Process.

01.

Customer Insights Assessments

Pragmetrix Group skips the traditional customer surveys and uses its proprietary Cadence Insights Process to find out how your customers really feel about your company.

02.

Customer Feedback Analysis

With a 95% + response rate, you receive your customers’ unedited verbatim feedback, including the good, the bad, and the ugly. Gain insight to what your customer truly thinks.

03.

Actionable Insights From Your Customers

We deliver recommendations right from your customer that correlates with sales growth,salesforce productivity, greater market share, greater employee engagement.

04.

Cadence Insights Process

Maintain a constant information stream about your client’s feedback, allowing you to continually use the actionable information for retention and mitigate revenue risk.

how it works?

How We Help You Mitigate Revenue Risk

Satisfaction vs. Loyalty

Building a relationship with your customer will help gain customer loyalty. Once you develop that relationship, they come to you for other solutions they may need. Customer Satisfaction is too low of a bar, it’s customer retention that reduces risk and drives revenue.

A Typical Business Only Hears From 4% of It's Dis-Satisfied Customers

4%

Customers Who Don't Voice Complaints

94%

Customers Who Will Never Come Back

91%

our services

insights we deliver

benchmark insights
employee Em2 insights
Ethos X
about pragmetrix Group

Our Mission is to bring you the you the unedited, unfiltered truth from your customers.

We bring you the voice of your customers in their own words, unabridged, unedited, captured through our Cadence Insights System . We then extract specific actions you can take that will elevate your customers' experience. Our Cadence Insights System will highlight customer defection potential, revenue risk exposure and allow you to create an actionable road map to mitigate your downside risk and protect your company's exposure.

Testimonials

What Our Customers Are Saying

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